Introducing RateIt’s Team Leaderboard
Have you always wondered whether your front-line employees are helping – or, potentially, hurting – your overall customer experience, and brand. And at some point thought to yourself: “if only I could know how each staff member is performing in our customers’ …
The Customer Experience Flywheel – Key Takeaways from 40 of the World’s Top CX Leaders
Over the last twelve months, we interviewed 40 of the world’s leading customer experience thinkers and doers for our Customer Experience Leaders podcast. During these illuminating conversations, we noticed several universal themes and best practices emerge that show how world-class brands manage their …
