How Sunlite Mitre 10 uses RateIt to up the ante on their already exceptional customer service and embedded it into a customer-first program that’s driving sales up by 22%
Building upon the foundations of great CX culture
Today the customer has many options. They can go online; they can go anywhere they want; they have power. We are at a time when it’s not just about opening up a store and having the entitlement that the customer will come and buy from me. For me to expect and want a customer to shop and stay with me I have to create an environment that is sticky; an environment that they have to want to visit and feel comfortable and connected to - making them want to return.
Customer-first employee appraisals and development
Customer-first employee appraisal methodologies