Fostering a culture of customer experience excellence at Australia's leading hospitality group
Operationalising a customer experience mindset
Customer experience is the new battleground in hospitality and winning or losing won’t be based on one-off promotions or fancy marketing. It’s about closely listening to what your customers have to say and delivering on that every day. At Momento, we’ve built our culture around an unwavering focus on the customer experience and RateIt is now helping us to super-charge this.
Striking a balance between insights and marketing
Effortlessly measuring what matters (to customers)
Bringing a customer-first philosophy to life in hospitality