Engage customers on their terms

We collect customer insights through channels with the highest engagement, giving you the best data possible.

Omnichannel

Omnichannel

We capture feedback in store, using physical devices as well as digital channels, giving you a complete picture.

MicroSurveys

MicroSurvey

Our powerful MicroSurvey library, built by CX experts, ensures you’re asking the questions that matter.

API

Powerful API

Our API lets you pull in your data from Google, Facebook and other third party data sources.

Real-time

Realtime data

Use our real-time data to detect hotspots and deploy mystery shopping or audit services cost effectively.

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Email

EMAIL

devices

DEVICES

SMS

SMS

Web

Web

Understand what really matters

We provide context & deeper understanding so you can see the biggest opportunities to improve.

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Understand

Drivers and trends

Understand the drivers, trends and opportunities for different segments or regions all from one place.

Side-by-side

Leading and lagging indicators

View the operational data with your CX data to understand which changes are helping your customers.

Benchmark

Benchmarks

Bechmark your business to understand your relative performance and see what needs improvement.

Gap

Text sentiment analysis

Fill in insight gaps by intelligently analysing text sentiment from all sources.

Improve through insightful actions

Because RateIt collects feedback from a range of different channels, we're able to discover insights you can't find from sending out a basic survey.

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Pulse

Pulses

Turn detractors into promoters by immediatly aligning the right people via RateIt Pulse.

Leverage

More leverage

Leverage the power of RateIt by utalising smart workflows to boost loyalty programs.

Delivery

Better delivery

Track and plan CX improvement initiatives, all from one place, and see which changes are really driving growth.

Email Report

The right information

Get a clear picture of which improvements are running, and what outcomes those changes deliver.

Accelerate your results

Our white-glove consulting practice improves the customer experience across your entire enterprise.

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White glove experience

Accelerate the results for your CX program with the help & expertise of RateIt in-house CX experts.

Foundation

Solid foundation

Partner with RateIt on CX strategy, governance processes and human centered design playbooks.

Complete Picture

A complete picture

Customer segmentation, diagnostics, persona development and guided journey mapping.

Low effort

Low effort

Take the effort out of progress delivery by letting us design your survey program and regular insights.

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