We capture customer insights in ways that work for them, ensuring we get the best engagement possible, at the perfect moment.
Ask the right questions
Select from our library of MicroSurveys™, designed by our CX experts and data scientists, and refined over millions of interactions. You can use off-the-shelf surveys, or tailor something special - whatever works for you.
We capture the unknown
One of the biggest knowledge gaps in your customer journey is knowing what non-transacting or non-loyalty customers think. We've solved that.
Listen across the complete journey
Listen to your customers at key moments using the full suite of RateIt tools like email, sms & chatbot.