Accelerate your CX journey RateIt's world-class CX experts help you define your business and CX goals, set the foundations of success and guide you on your CX journey from implementation to delivery. Sign up A totally different approach to CX Partner with RateIt in setting up a CX strategy, a CX governance program and human-centered design playbook. We walk you through it all. Guided accelerate modules We're with you every step of the way. The accelerate program offers everything you need. VoC Program Design Defining CX goals, maturity assessments, customer journey maps & listening paths, CX change management plans and "Closing the loop" feedback design. Strategic Research Data directed focus groups, data directed mystery shopping, data directed compliance audits, social media monitoring and custom studies that help grow your business. VoE Program Design Defining EX goals, EX maturity assessment, employee pulse listening path, EX change management plans and a guide to linking EX and CX initiatives together. Insights as a service Monthly and quarterly insights and workshops, NPS & CX driver benchmarking, CX improvement recommendations, financial links to CX and real-time Dashboards. MicroSurvey Design We'll conduct research audits and assessments, design a MicroSurvey Roadmap and develop a data lead survey design that's optimised to your goals. Program Delivery Program management & governance system and process design, customer journey optimisation, frontline "best practice" workshops and ROI analysis. Accelerating enterprise growth around the world We work with some of the largest customer-focused organisations in the world, delivering great outcomes for them every day - whatever it takes. Customise your Accelerate program Our Accelerate modules are flexible. Decide how much of each module is required for your business. CX StrategyGuided program deliveryVoice of the employeeJourney mapsCustom insightsCulture & Change Management Ready to try RateIt? Sign up today Will Ong Retail CX Expert Anna Tyun Customer Insights Talk to the experts Our team of CX experts is here to answer any questions you might have.