Accelerate your CX journey
RateIt's world-class CX experts help you define your business and CX goals, set the foundations of success and guide you on your CX journey from implementation to delivery.
A totally different approach to CX
Partner with RateIt in setting up a CX strategy, a CX governance program and human-centered design playbook. We walk you through it all.
Guided accelerate modules
We're with you every step of the way. The accelerate program offers everything you need.
VoC Program Design
Defining CX goals, maturity assessments, customer journey maps & listening paths, CX change management plans and "Closing the loop" feedback design.
Strategic Research
Data directed focus groups, data directed mystery shopping, data directed compliance audits, social media monitoring and custom studies that help grow your business.
VoE Program Design
Defining EX goals, EX maturity assessment, employee pulse listening path, EX change management plans and a guide to linking EX and CX initiatives together.
Insights as a service
Monthly and quarterly insights and workshops, NPS & CX driver benchmarking, CX improvement recommendations, financial links to CX and real-time Dashboards.
MicroSurvey Design
We'll conduct research audits and assessments, design a MicroSurvey Roadmap and develop a data lead survey design that's optimised to your goals.
Program Delivery
Program management & governance system and process design, customer journey optimisation, frontline "best practice" workshops and ROI analysis.
Accelerating enterprise growth around the world
We work with some of the largest customer-focused organisations in the world, delivering great outcomes for them every day - whatever it takes.
Customise your Accelerate program
Our Accelerate modules are flexible. Decide how much of each module is required for your business.
Ready to try RateIt?
Sign up today
Will Ong
Retail CX Expert
Anna Tyun
Customer Insights
