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Accelerate your CX journey

RateIt's world-class CX experts help you define your business and CX goals, set the foundations of success and guide you on your CX journey from implementation to delivery.

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A totally different approach to CX

Partner with RateIt in setting up a CX strategy, a CX governance program and human-centered design playbook. We walk you through it all.

Guided accelerate modules

We're with you every step of the way. The accelerate program offers everything you need.

VoC Program Design

Defining CX goals, maturity assessments, customer journey maps & listening paths, CX change management plans and "Closing the loop" feedback design.

Strategic Research

Data directed focus groups, data directed mystery shopping, data directed compliance audits, social media monitoring and custom studies that help grow your business.

VoE Program Design

Defining EX goals, EX maturity assessment, employee pulse listening path, EX change management plans and a guide to linking EX and CX initiatives together.

Insights as a service

Monthly and quarterly insights and workshops, NPS & CX driver benchmarking, CX improvement recommendations, financial links to CX and real-time Dashboards.

MicroSurvey Design

We'll conduct research audits and assessments, design a MicroSurvey Roadmap and develop a data lead survey design that's optimised to your goals.

Program Delivery

Program management & governance system and process design, customer journey optimisation, frontline "best practice" workshops and ROI analysis.
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Accelerating enterprise growth around the world

We work with some of the largest customer-focused organisations in the world, delivering great outcomes for them every day - whatever it takes.

Accelerate Logos

Customise your Accelerate program

Our Accelerate modules are flexible. Decide how much of each module is required for your business.

CX Strategy
Guided program delivery
Voice of the employee
Journey maps
Custom insights
Culture & Change Management

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Will Ong

Will Ong

Retail CX Expert
Anna Tyun

Anna Tyun

Customer Insights

Talk to the experts

Our team of CX experts is here to answer any questions you might have.