We capture feedback in store, using physical devices as well as digital channels, giving you a complete picture.

Our powerful MicroSurvey library, built by CX experts, ensures you’re asking the questions that matter.

Our API lets you pull in your data from Google, Facebook and other third party data sources.

Use our real-time data to detect hotspots and deploy mystery shopping or audit services cost effectively.

Understand the drivers, trends and opportunities for different segments or regions all from one place.

View the operational data with your CX data to understand which changes are helping your customers.

Bechmark your business to understand your relative performance and see what needs improvement.

Fill in insight gaps by intelligently analysing text sentiment from all sources.

Turn detractors into promoters by immediatly aligning the right people via RateIt Pulse.

Leverage the power of RateIt by utalising smart workflows to boost loyalty programs.

Track and plan CX improvement initiatives, all from one place, and see which changes are really driving growth.

Get a clear picture of which improvements are running, and what outcomes those changes deliver.

Accelerate the results for your CX program with the help & expertise of RateIt in-house CX experts.

Partner with RateIt on CX strategy, governance processes and human centered design playbooks.

Customer segmentation, diagnostics, persona development and guided journey mapping.

Take the effort out of progress delivery by letting us design your survey program and regular insights.